FAQs
How long does it take to ship after placing an order?
We process and ship within 1-2 business days after receiving your order and successfully paying.
How long does shipping take?
Most areas can expect delivery within 7-14 days of shipment. Delivery times may vary depending on the country, customs clearance, or holidays.
Is free shipping available?
Yes, we offer free shipping for most orders. Additional shipping charges for specific areas will be indicated during checkout.
How can I track my order?
After your order is shipped, we will email you the tracking number and tracking link, allowing you to track the progress of your package online at any time.
Is the item I received defective? Can I return it?
Yes. You can return or exchange an item within 30 days of receiving it, provided it is unused and in its original packaging and accessories. Please refer to our Return Policy for details.
Who pays for return shipping?
You are responsible for return shipping for non-quality issues. We will cover the return costs for quality issues or incorrect shipments.
How long does a refund take?
Once we receive and confirm that the returned item meets the return criteria, a refund will be issued within 10 business days.
What payment methods are supported?
Currently, we accept Visa and Mastercard as payment methods.
What is the difference between a manual and automatic coffee grinder?
A manual grinder is more suitable for those who prefer hand-grinding and the ritual of pour-over coffee; an automatic grinder is more convenient, quickly producing a uniform grind and suitable for quick, everyday brewing.
What is the difference between a moka pot and a French press?
A moka pot uses steam pressure extraction to produce a rich and aromatic coffee; a French press uses immersion and extraction, resulting in a fuller flavor and ideal for those who prefer a richer crema.
What is a pour-over pot suitable for?
A pour-over pot is suitable for slower, hands-on brewing, offering greater control over water flow and extraction time, making it ideal for those who enjoy exploring coffee flavors.
How should a coffee grinder be cleaned?
After each use, remove any remaining coffee grounds.
Clean the burrs and grinding core regularly with a soft brush or dry cloth.
Avoid directly rinsing electric grinders with water to avoid damaging the motor.
How should I care for my moka pot?
Rinse and dry completely after use to avoid residual coffee oils.
Avoid using hard tools such as steel wool to clean the coffee, as this may scratch the interior.
Inspect and replace the seal regularly to ensure optimal extraction.